On December 25th, 2021 the DCAMS iFrame was experiencing a higher than normal volume which caused the queuing system to overload. As the backlog of verifications built and more connections were opened clients were experiencing timeouts when making API calls for status and token creation.
The issue was quickly resolved by adding more resources to the queuing system and clearing the backlog. In an effort to avoid this type of issue moving forward monitoring has been added to the queue system to detect when there is the potential for a system overload.