All Systems Operational

Uptime over the past 90 days. View historical uptime.
API Operational
90 days ago
100.0 % uptime
Today
Batch Operational
90 days ago
100.0 % uptime
Today
Portal Operational
90 days ago
100.0 % uptime
Today
DCAMS iFrame and Storage ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Nov 5, 2025

No incidents reported today.

Nov 4, 2025

No incidents reported.

Nov 3, 2025

No incidents reported.

Nov 2, 2025

No incidents reported.

Nov 1, 2025

No incidents reported.

Oct 31, 2025

No incidents reported.

Oct 30, 2025

No incidents reported.

Oct 29, 2025
VeratadAI ID Document Verification Service Verification Failure Rates
Resolved - Postmortem
Wednesday 29th October 04:42 - 13:06 UTC

We are writing to inform you about a temporary service interruption that affected the VeratadAI ID Document Verification Service earlier today.

Our monitoring systems detected intermittent failures beginning at 04:42:26 UTC, with full service restoration confirmed at 13:06:49 UTC. During this period, some customers experienced degraded performance or incomplete transaction responses.

Our investigation determined the root cause was a change made by a downstream provider, which modified an API header name unexpectedly. This caused errors in all requests sent to that provider. While all transactions processed successfully within VeratadAI’s systems, they failed at the final provider call stage, resulting in incomplete or unsuccessful API responses for some customers. In certain cases, this provider’s response is required for a verification pass, leading to inconsistent outcomes during the outage window.

To address this issue, we have:
• Implemented redundancy across providers for the affected API call to prevent single-point dependency failures.
• Added enhanced monitoring and alerting specific to provider header and response validation to detect similar issues immediately.

We sincerely apologize for any inconvenience or disruption this may have caused. We are conducting a full review to further harden our monitoring and provider management processes to prevent future recurrences.
Oct 29, 08:00 UTC
Oct 28, 2025

No incidents reported.

Oct 27, 2025

No incidents reported.

Oct 26, 2025

No incidents reported.

Oct 25, 2025

No incidents reported.

Oct 24, 2025

No incidents reported.

Oct 23, 2025

No incidents reported.

Oct 22, 2025
Veratad Maintenance Window
Completed - The scheduled maintenance has been completed.
Oct 22, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 04:00 UTC
Scheduled - We will be undergoing scheduled maintenance during this time. There is no downtime expected.
Oct 6, 20:34 UTC
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